Silicon Florist

Join us at Cayuse, where we power the country's leading research organizations with web-based software and solutions. We're looking for an Application Engineer who enjoys solving customer problems, wants to learn, and likes working with other smart, dedicated people.

The Application Engineer at Cayuse is responsible for understanding, developing, modifying and supporting a broad range of information system solutions both inside and outside the company. The primary focus is the analysis, specification, development, deployment and support of production software technologies as a member of our Professional Services team. This team deploys and operates software products for large research institutions via SaaS delivery models.

Job Responsibilities

• Provision, configure, deploy, and support our suite of electronic research applications, as well as their supporting tools and services.
  
• Develop and maintain a deep understanding of how the entire suite of Cayuse products is developed, deployed, and supported.
  
• Coordinate with the Technical Operations team as one of a limited number of technical professionals with administrative access to our production 24x7 product operations infrastructure, including access to our bi-coastal data centers
  
• Serve as technical lead within the Professional Services organization by acting as the escalation point for issues arising from Customer Support and other functional areas within the company.
  
• Quickly understand how to meet customer needs, develop solutions to those needs, and educate other personnel within Cayuse about how to integrate those solutions into the overall service delivery model
  
• Work with the Manager of Professional Services to continuously define and improve a wide spectrum of processes utilized by the Professional Services team.
  
• Gain an understanding of the functionality and technical constraints of our software. Communicate these to Subject Matter Experts.
  
• Collaborate closely with the Dev and QA teams to improve processes and technology supporting deployment and maintenance of our applications.
  

Experience

We expect at least three years of aggressive experience with data-driven, highlyavailable
hosted software solutions in heterogeneous 24x7 high-availability
operations environments, with significant levels of direct customer interaction.

Preference given to candidates with technical experience in electronic Research
Administration, or experience with other academic technical operations.

Preference given to experience with authentication systems.

Skills and Education

Required: Linux, MS Windows, Tomcat, Apache, Javascript, Ajax, Perl, MS SQL
Server, PostgreSQL, PostFix, ColdFusion, SSO architectures (Shibboleth, CAS),
Subversion.

Desired: Java, PHP, JDBC, Oracle, Signing Certificates and Truststores.

Bachelor’s degree in Computer Science or a related technical discipline or
demonstrable equivalent work experience

This is a full-time, on-site, salaried position, with generous medical, dental, and vision
benefits as well as paid vacation. We unfortunately cannot provide sponsorship or
relocation benefits at this time.