Silicon Florist

We are looking for a few good people to help us rock the boat in the elearning industry with a brand new service. We have a great team and a friendly place to work where we enjoy the freedom to innovate with a variety of technologies in an exciting start-up environment.

You will work closely with all departments to help create the world's largest marketplace of elearning content.

If you are a self-starter with an inquisitive mind and track record for delivering excellent results that thrill your customers and teammates, then we may have an opportunity for you. However, we are unusually selective about who we ask to join our team.

Responsibilities:

Oversee and execute all aspects of buyer and seller support including technical troubleshooting, content acquisition, and content merchandising.
Specific Duties:

• Manage OpenSesame’s technical support efforts via Chat, Web, Email and Phone
  Help drive product strategy based on customer service and support efforts; liaise between customers and software development team
  
• Assist with building the library of content in OpenSesame by developing relationships with content developers
  
• Maintain a presence on Twitter and other social networks with a technical elearning focus in coordination with our Social Media Manager
  
• Our start-up environment requires an imaginative thinker with the ability to work independently on simultaneous projects and the ability to collaborate effectively with other team members.

Technologies:

We do not hire based on specific buzzwords, technologies, or popular acronyms on your resume. Today we use PHP, MySQL, Drupal, SCORM, AICC, .NET. Tomorrow we may use something else. Whatever technologies, languages, or software programs you have learned, we expect you have mastered them in depth. In addition, we expect you to master any new technologies that may be brought on board in the future.

Requirements:

• You thrive on interacting and helping customers with their problems.
  
• Your friends describe you as their go to technical support guru
  
• Highly adaptable
  
• Possess a people oriented, friendly can-do attitude
  
• Experience with programming and software packages related to elearning & SCORM
  
• Ability to manage and administer Learning Management Systems and a variety of content development tools
  
• A desire to constantly develop new skills
  
• Permanent legal right to work within the United States
  
• Bachelors’ degree

Perks:

• Competitive salary for start-up company
  
• Extra-effort bonuses automatically paid based on objective measures you control
  
• Paid-Time-Off (PTO)
  
• Matching dollars for professional development courses and activities
  
• Health insurance with alternative care options