Customer Support Engineer

Company Name Customer Support Engineer
Location Portland, OR
Date Posted Apr 04, 2012
Category Business development
Listing Type Jobs


Customer Support Engineer
Portland, Oregon

Are you ready to be a key player for our SaaS company that is setting the standard for technical innovation and customer growth?

Less four years ago New Relic established an entirely new market with the first-ever full-service app performance management (APM) delivered as SaaS. We work with Java, Ruby, Python, PHP and .Net users, and get accolades (and revenue!) from the full spectrum of app developers – from startups working in a garage, all the way to global Fortune 50 enterprise users.

Yes, it is a great product and is incredibly easy to use. But with tens of thousands of customers, with customer sites sending us more bits per second than the whole world sends Twitter, and with an agile, 2.0 product that is constantly upgraded . . . New Relic customers do sometimes need help from Support.

We are looking for the right person to join our Support team, someone who will provide 1x1 Support help to our developer-customers. You will also work with great engineers to creatively and relentlessly solve customer problems. And you will use your insight and imagination help us identify reoccurring or systematic problems and suggest ways we might address them with new product development.

We are looking for a unique individual, someone who . . .

Loves delighting people, even difficult or grumpy customers.
Creative - outside the box is where you like to play
Driven to make it work now - sometimes asking forgiveness rather than permission
Is technically competent and curious. You might install Linux, dabble in Rails, or fooled with databases – basically, always wants to learn more, do better. (We are like that around here)
"Can't be done" is not in your vocabulary
Collaborates easily across silos or disciplines to solve problems

All that, that, but ... primarily we are looking for someone with the right personality, the right people skills, and the right technical curiosity.

A Little About Us

We are passionate, possibly even crazy, about application performance management (APM). Our mission is to make web applications run better, to make the internet more productive, and to make life easier for developers and devops. We are turning the APM marketplace upside down by providing SaaS products that deliver high-value functionality previously only available through enterprise software. We are well above 17,000 customers. And with your help we’ll get to 10x that number.

New Relic is a Top 100 OnDemand Company, Best of SaaS (THINKStrategies), Top 100 Coolest Cloud Computing (CRN); 10 Cloud Management Companies to Watch (NetworkWorld); the list of accolades goes on. More important, we provide challenging work, opportunities to learn, high quality teammates, a great product, a company on the move, and . . . the freedom to do your work the way only you can do it.

This position is in our Portland, Oregon office, in a vibrant tech community and a region with a great quality of life. We offer competitive compensation, pre-IPO stock options, and big-company stability and benefits (medical, dental, vision, life), while maintaining the energy, agility and fun of a start-up.

New Relic is most decidedly an equal opportunity employer. We seek applicants of diverse background and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

To apply please go to the following site and we look forward to talking to you.

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