Technical Writer (Platform/Toolsmith)
|Company Name||Puppet Labs|
|Date Posted||Sep 05, 2012|
Department: CTO Office
Reports to: CTO
Location: Portland, OR (Note: this is a full time, non-contract role. Non-local candidates should be willing to relocate to Portland, OR)
Summary of Role
Puppet Labs is hiring an experienced Technical Writer who can harvest information about user workflows and software functionality to create and maintain a wide variety of technical documentation. At Puppet, we don’t believe in just hucking specs over the wall into the writer’s cell. Our tech writers work side-by-side with our Engineering, UX, and Marketing teams as well as our global Puppet community in order to create an experience that delights and amazes our users.
Impeccable grammar and composition skills
Fastidious copy-editing and revision skills
Experience with and/or a strong desire to solve workflow problems by building custom software tools
Proven ability to learn complex, highly abstract things
Proven ability to harvest information from SMEs and generate bright, compelling, multi-purpose copy
Credible ability to directly investigate technical information. (AKA, ability to vet what they get from the SMEs.)
High-level communication and interview skills in multiple environments (email, chat, face-to-face, etc.)
Proven ability to generate new language and concepts as needed to describe products, functions and features.
An understanding of the documentation needs of developers
Command-line/shell experience on a UNIX-like platform
Experience building small standalone programs with a higher level language (e.g. Ruby, Perl, Python)
Experience programming software that interacts with external APIs
Experience with a version control system such as Git, SVN, CVS, Perforce
Preferred but not required:
BA or higher in English, Communications, Philosophy, Literature or related area of study.
Systems administration experience
Please include a cover letter with your application describing why you are interested in working for Puppet Labs and, more specifically, summarize how your experience fits each of the aforementioned qualifications. In your cover letter, please include a sample of a technical document you have written.
Working for Puppet Labs
Based in Portland, Oregon, Puppet Labs creates IT automation software which enables system administrators to deliver the operational agility and efficiency of cloud computing at enterprise-class service levels, scaling from handfuls of nodes on-premise to tens of thousands in the cloud. Puppet powers thousands of companies, including Twitter, Yelp, eBay, Zynga, JP Morgan Chase, Bank of America, Google, Disney, Citrix, Oracle, and Viacom. Our investors include Kleiner Perkins Caufield & Byers, True Ventures, Radar Partners, Emerson St. Partners, VMware, Google Ventures, and Cisco.
Everyone who works here has a real, direct impact on the company, and our list of interesting and difficult challenges will always be larger than the time we have to tackle them. Our work environment is relaxed yet results driven, encouraging creativity, collaboration, and challenging each other in order to foster continuous improvement. Our employees embody our values, displaying curiosity, self-motivation, adaptability, and a passion for what Puppet Labs is all about.