---
title: 'Keep your customer support buzzing with Hively'
date: '2011-05-03T09:12:53-07:00'
type: post
word_count: 244
char_count: 1694
tokens: 318
categories:
  - Oregon
  - Portland
  - Startups
tags:
  - 'customer support'
  - hively
  - satisfaction
---

# Keep your customer support buzzing with Hively

While I really enjoy keeping track of the progress and success of the startups I follow on a regular basis, it’s always nice to come across something totally new in the Portland startup scene.

Meet [Hively](http://teamhively.com/ "Hively"), a tool designed to [help you manage your support staff and track your customer satisfaction](http://www.onlineprnews.com/news/134691-1304372910-staffing-robot-launches-private-beta-of-new-customer-satisfaction-application-hively.html "Staffing Robot Launches Private Beta of New Customer Satisfaction Application - Hively").

> By capturing real time customer feedback, Hively helps companies respond to client feedback in a timely manner. Positive comments can be shared as testimonials and negative issues can be addressed immediately. In addition, Hively helps managers measure the performance trends of their team members and reward them for providing exceptional service.

The product sits on top of email, so its learning curve is negligible. It features simple customer feedback tracking, an employee rewards system, and straightforward trend analysis. Throw in a bit of game mechanics and you’ve suddenly got a very powerful dashboard for monitoring and motivating your support teams.

And ensuring your customers remain happy.

![Hively screen](https://i0.wp.com/siliconflorist.com/wp-content/uploads/2011/05/Hively-screen.png?resize=600%2C484 "Hively screen")

Hively is currently in private beta. If you’d like to take it for a spin, visit the [Hively beta sign up](http://www.teamhively.com/beta-sign-up "Hively beta"). For more information, visit [Hively](http://teamhively.com/ "Hively").