May 3rd, 2011
Keep your customer support buzzing with Hively
While I really enjoy keeping track of the progress and success of the startups I follow on a regular basis, it’s always nice to come across something totally new in the Portland startup scene.
Meet Hively, a tool designed to help you manage your support staff and track your customer satisfaction.
By capturing real time customer feedback, Hively helps companies respond to client feedback in a timely manner. Positive comments can be shared as testimonials and negative issues can be addressed immediately. In addition, Hively helps managers measure the performance trends of their team members and reward them for providing exceptional service.
The product sits on top of email, so its learning curve is negligible. It features simple customer feedback tracking, an employee rewards system, and straightforward trend analysis. Throw in a bit of game mechanics and you’ve suddenly got a very powerful dashboard for monitoring and motivating your support teams.
And ensuring your customers remain happy.