customer support – Silicon Florist

Craving the craft of customer support? Maybe it’s in the Margins

Rick Turoczy on October 1, 2020

There was a time when a product that did something worthwhile was enough. No matter how ugly or unusable. Then people started to expect more. And wanted more functionality. And now, even after the functionality got good, people want more. Like customer support. But that’s still a challenging topic for many companies. Which is why the craft of customer support can be helpful.

Category: Oregon, Portland
Tag: andrew spittle, automattic, customer support, happiness, margin, margins, Wordpress, writing

Is your customer feedback sweet or stinging? Find out with Hively

Rick Turoczy on September 27, 2011

While no one really wants to have busy customer support teams—it would be better if all of our products and services worked flawlessly—we all have them. And given that we have them, getting them to be the most productive and effective group should be top of mind. They are the face of the company, after all.

That’s why there’s Hively. So that you can get immediate feedback on how they’re doing and what they could be doing better. Read More

Category: #featured, Oregon, Portland, Startups
Tag: customer, customer support, feedback, hively

Keep your customer support buzzing with Hively

Rick Turoczy on May 3, 2011

While I really enjoy keeping track of the progress and success of the startups I follow on a regular basis, it’s always nice to come across something totally new in the Portland startup scene.

Meet Hively, a tool designed to help you manage your support staff and track your customer satisfaction. Read More

Category: Oregon, Portland, Startups
Tag: customer support, hively, satisfaction