While no one really wants to have busy customer support teams—it would be better if all of our products and services worked flawlessly—we all have them. And given that we have them, getting them to be the most productive and effective group should be top of mind. They are the face of the company, after all.
Customer support. It’s often the most personal experience that many people have with products and companies. And yet, for being on the front line, this group is often the most underserved in terms of tools and motivation.
Until now. Meet Hively, a new product that’s looking to make customer feedback and performance reviews more delightful than pedantic. Read More
While I really enjoy keeping track of the progress and success of the startups I follow on a regular basis, it’s always nice to come across something totally new in the Portland startup scene.
Meet Hively, a tool designed to help you manage your support staff and track your customer satisfaction. Read More