Tag: writing

Craving the craft of customer support? Maybe it’s in the Margins

There was a time when a product that did something worthwhile was enough. No matter how ugly or unusable. Then people started to expect more. And wanted more functionality. And now, even after the functionality got good, people want more. Like customer support. But that’s still a challenging topic for many companies. Which is why the craft of customer support can be helpful.

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