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Tag: happiness

Craving the craft of customer support? Maybe it’s in the Margins

Rick Turoczy on October 1, 2020

There was a time when a product that did something worthwhile was enough. No matter how ugly or unusable. Then people started to expect more. And wanted more functionality. And now, even after the functionality got good, people want more. Like customer support. But that’s still a challenging topic for many companies. Which is why the craft of customer support can be helpful.

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Oh look! It’s the Easter… Ostrich? Find Zappos eggs filled with happiness in Portland, this week

Rick Turoczy on April 2, 2012

Whether you buy stuff online or not, you’ve likely heard of Zappos. They’ve become a poster child for how to create a compelling, engaging corporate culture. And they’re all about the happiness.

Now, they’re taking the opportunity to spread that happiness to Portland. Read More