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Tag: customer

Customer.io closes in on $2 million in funding after less than a day on Reg CF raise

Rick Turoczy on June 24, 2021

As regulations around investing in startups continue to be refined, the ability to raise equity based financing from the crowd — or Reg CF for shorthand — has become a new opportunity for startups to find the funding they’re seeking by tapping both accredited and unaccredited investors, legally. Today, Portland’s Customer.io tested the Reg CF waters and it looks like that water is just fine. They’re currently more than 7000% over their target and are closing in on $2 million raised on a SAFE.

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Interesting insights on Portland startup Customer.io

Rick Turoczy on May 21, 2021

There’s a generation of Portland startups that I often refer to as “the Quiet Generation.” They’ve never been terribly flashy. Never sought out the limelight. Never beat their proverbial chests about building a company in the Portland startup community. They just do what they do. Successfully. And quietly. Like Customer.io.

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Don’t just listen to the voice of the customer; incorporate it

Rick Turoczy on September 22, 2017

If there’s one thing that modern day startup existence continues to hammer home for founders, it’s this: talk to customers. Potential customers. Current customers. Past customers. They’re all treasure troves of what’s working and what’s not. But once you’ve heard their feedback, what then? Well, that’s what an upcoming ProductStack PDX gathering is hoping to illuminate.

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Come fly with us: Urban Airship snaps up Nike veteran to head up customer success

Rick Turoczy on April 2, 2013

Portland’s Urban Airship continues to rise. Becoming a dominant force in the mobile industry, the company has focused recent efforts on building out an executive staff with the experience to manage the company’s continued growth. Today, Urban Airship announced they have hired John Schroeder as Vice President of Customer Success. Read More

Is your customer feedback sweet or stinging? Find out with Hively

Rick Turoczy on September 27, 2011

While no one really wants to have busy customer support teams—it would be better if all of our products and services worked flawlessly—we all have them. And given that we have them, getting them to be the most productive and effective group should be top of mind. They are the face of the company, after all.

That’s why there’s Hively. So that you can get immediate feedback on how they’re doing and what they could be doing better. Read More