One of the best things about building companies, these days, is how accessible folks are. You don’t have to guess as to what people want. You can just ask them. And that’s why I’m always happy to see startups taking a few minutes to simply talk to their potential customers. And listen.
If there’s one thing that modern day startup existence continues to hammer home for founders, it’s this: talk to customers. Potential customers. Current customers. Past customers. They’re all treasure troves of what’s working and what’s not. But once you’ve heard their feedback, what then? Well, that’s what an upcoming ProductStack PDX gathering is hoping to illuminate.
Portland’s Urban Airship continues to rise. Becoming a dominant force in the mobile industry, the company has focused recent efforts on building out an executive staff with the experience to manage the company’s continued growth. Today, Urban Airship announced they have hired John Schroeder as Vice President of Customer Success. Read More
While no one really wants to have busy customer support teams—it would be better if all of our products and services worked flawlessly—we all have them. And given that we have them, getting them to be the most productive and effective group should be top of mind. They are the face of the company, after all.