Tag: customer

This may be the shortest survey you’ve ever taken

One of the best things about building companies, these days, is how accessible folks are. You don’t have to guess as to what people want. You can just ask them. And that’s why I’m always happy to see startups taking a few minutes to simply talk to their potential customers. And listen.

Read More

Don’t just listen to the voice of the customer; incorporate it

If there’s one thing that modern day startup existence continues to hammer home for founders, it’s this: talk to customers. Potential customers. Current customers. Past customers. They’re all treasure troves of what’s working and what’s not. But once you’ve heard their feedback, what then? Well, that’s what an upcoming ProductStack PDX gathering is hoping to illuminate.

Read More

Come fly with us: Urban Airship snaps up Nike veteran to head up customer success

Portland’s Urban Airship continues to rise. Becoming a dominant force in the mobile industry, the company has focused recent efforts on building out an executive staff with the experience to manage the company’s continued growth. Today, Urban Airship announced they have hired John Schroeder as Vice President of Customer Success. Read More

Is your customer feedback sweet or stinging? Find out with Hively

While no one really wants to have busy customer support teams—it would be better if all of our products and services worked flawlessly—we all have them. And given that we have them, getting them to be the most productive and effective group should be top of mind. They are the face of the company, after all.

That’s why there’s Hively. So that you can get immediate feedback on how they’re doing and what they could be doing better. Read More

%d bloggers like this: